Desenvolvimento de Fichas de Verificação de Serviço (FVS) através da análise das não conformidades: um estudo de caso em duas obras residenciais na cidade de João Pessoa

Abstract

The construction industry is widely recognized for challenges related to meeting deadlines, cost control, and building quality. Among the factors contributing to these issues are limitations in quality control of services and the lack of adequate tools. Furthermore, there is a noticeable absence of studies addressing the development of standardized Service Verification Sheets (SVS). In this context, this study aimed to develop standard SVS models applicable to electrical installations, plumbing installations, and ceramic cladding services. The research was conducted through a case study in two construction projects, using interviews, participant observation, and document analysis. The identified nonconformities were analyzed in terms of their root causes, enabling the proposal of preventive actions and the preparation of model SVSs. The developed tools were organized into digital spreadsheets, including instructions for use, fields for inspection, and graphical resources for results analysis. Although not tested in the field, the proposed SVSs represent a practical contribution to the sector, as they provide a basis for adaptation and application by companies, supporting continuous improvement, reducing rework costs, and enhancing the technical reliability of buildings.