Inteligência artificial na gestão da saúde: uma revisão sistemática da literatura

Abstract

Considering contemporary society, which needs to adapt to emerging technologies, this study analyzes the challenges and opportunities related to the insertion of digital technologies and Artificial Intelligence in healthcare administrative management, focusing on professionals’ adaptation to these transformations. This is a qualitative and descriptive study developed through a systematic literature review in scientific databases such as SciELO, the Virtual Health Library (VHL), and the CAPES Periodicals Portal, considering publications between 2016 and 2025. The analysis of the selected studies shows that digital transformation has contributed to improving operational efficiency, optimizing administrative processes, and supporting decision-making in healthcare institutions. However, it also reveals challenges related to professional training, structural limitations, and workers’ adaptation to new technologies. It is concluded that the adoption of these tools, when accompanied by professional qualification strategies and organizational support, can contribute to improvements in management, working conditions, and the quality of healthcare services.