Processos críticos em uma fábrica de software: estudo de caso do Grupo e-Gen

Abstract

The Information Technology (IT) market is getting more and more intense, needing to constantly deliver new products so that the company or product stands out from the others. Due to this competition, software factories have emerged using agile methodologies that aim to improve the productivity of software development within a company. Through the agile methodologies it was possible to implement several processes in the Software Factory that if they are well managed and controlled can determine the success of the company or product thus identifying the critical processes. Research Problem: The purpose of this work is to find the critical processes in the e-Gen Group Software Factory through the application of a case study. Objectives: List the possible critical factors that impact the processes and formulate the FC-P matrix to define which are the most critical. Methodology: We will use the interview and the questionnaires to find the correlations between Critical Factors and Processes besides pointing out the critical processes. For this it is carried out as applied research, quantitative, qualitative and explanatory. As is also a case study. Results: According to the research, we defined three processes as the most critical that will require more attention from managers and a less critical one that should be controlled. From this work it is possible to realize that a next research is necessary to know if these same critical processes defined for the e-Gen Group are common in other Software Factories of João Pessoa PB.