Análise da qualidade da informação gerada por um sistema de informação: um estudo na SUDEMA

Abstract

Information systems produce the information that organizations need to properly perform their activities. However, the quality of information needs to be evaluated for it to fulfill its purpose. In the present study, carried out at the Superintendence of Environmental Administration (SUDEMA), the SUDEMA OnLine (SOL) system was researched, whose purpose is to provide more efficiency to internal activities, to assist managers in decision-making. Thus, the objective of the research was to verify the quality of information produced by the SOL information system, from the perspective of employees. The research had an exploratory character, in the format of a field study, and evidence was collected at the environmental agency, through a questionnaire applied to 23 employees who use the SOL system in their activities. The data collection instrument was developed based on the studies by Pipino, Lee, and Wang (2002) who defined 16 dimensions for the analysis of information quality. The main results indicated that, in general, the SOL system was evaluated positively by the respondents, mainly in terms of relevance, accessibility, veracity, consistency, errorfree, reliability, and adding value. On the other hand, the dimensions of integrity and ease of handling can be enhanced by the institution to make the system more efficient.