Uma análise do discurso sobre educação publicado no twitter em tempo de COVID-19 no Brasil

Abstract

The purpose of this study was to analyze the position of the Brazilian population on the social network Twitter related to the debate about Education in view of the Covid-19 pandemic. Social networks are public spaces aimed at exposing ideas, thoughts and opinions, which can be a source of information for the Public Administration. In this sense, this study analyzed the discourse of Twitter users about Education and Covid-19 from November 13th to 18th, 2021. For this, discourse analysis techniques by Natural Language Processing were used, using techniques related to Word Cloud, Word Clustering of speeches and analysis of the sentiment of opinions, analyzing whether the speech was pessimism, optimism or neutral. The survey results revealed that during the analyzed period, discussions were concentrated on political aspects and educational issues related to science and technology. Regarding opinion, there was a predominance of pessimism in the comments. Therefore, it is concluded that information from social networks, such as Twitter, is relevant information for Public Administration, and can contribute to the decision-making process, helping, for example, in the evaluation of public policies, strengthening the culture of accountability.