DESJUDICIALIZAÇÃO DAS DEMANDAS CONSUMERISTAS ATRAVÉS DA ATRIBUIÇÃO DE TÍTULO EXECUTIVO AOS ACORDOS FIRMADOS NO PROCON

Abstract

Given the scenario of the drowning of the Judiciary and the slowness of judicial processes, the search for appropriate means for conflict resolution and dejudicialization has become necessary. Therefore, the present work aims to discuss the possibility of dejudicialization of consumer conflicts through the assignment of extrajudicial executive titles to agreements reached in PROCON (Consumer Protection Agency). Its specific objectives are to present the general aspects of consumer law, including its historical evolution, concepts of consumer relations, and basic consumer rights; to analyze consumer defense from the perspective of PROCON, including its origin, organizational structure, and legal-administrative competence; to identify the obstacles to access to justice and possible solutions to overcome them, through the use of appropriate means for conflict resolution, such as PROCON's conciliation hearings and the formalization of agreements with the possibility of extrajudicial executive titles. The methodology of the work utilizes deductive, qualitative, bibliographic, and documentary research. Finally, it is concluded that the assignment of extrajudicial executive titles to agreements reached in PROCON enables the promotion of dejudicialization of consumer conflicts. This measure aims to unclog the judicial system and expedite the resolution of consumer disputes, considering the educational/pedagogical nature of the innovation and the effectiveness conferred to extrajudicial executive titles, which allow for the filing of execution actions before the Judiciary, where there is a faster procedure compared to the knowledge action.