Direito de arrependimento do consumidor e os pressupostos essenciais como condição para o seu exercício

Abstract

The reality of digital consumption cannot be ignored. After the covid-19 pandemic in 2020, internet shopping became, statistically, the main gear in the global consumer market. Faced with this new reality in the way of hiring, new challenges inevitably arise. The right to repentance, provided for in purchases outside the commercial establishment, began to be called into question with the emergence of conflicts arising from this new way of contracting. In this work, we will address the topic of the right to repentance, more precisely, in relation to the essential assumptions for the exercise of this right, making direct criticisms of its own wording. This is a theoretical, descriptive and qualitative research with procedural methods divided into comparative, interpretative and analytical. We will see that faced with this new reality of electronic commerce, the literal interpretation of what is stated in the device is not, and perhaps never has been, sufficient to protect consumer protection, as well as guarantee justice in hiring. Throughout the chapters, we will be able to see that the consumer's right to repent must follow the principled bases and the real purpose of the standard, essential observing the consumer's vulnerability, the harmony of consumer relations and objective good faith.