Automatização de operações na nuvem sob a ótica de SRE: Um estudo de caso do slackbot Harry Botter

Abstract

This study deals with automating operations in the cloud from the perspective of SRE (Site Reliability Engineering): A case study of the Harry Botter Slackbot. Considering that the topic is fundamental for the computer engineering course because it offers the opportunity to study and understand how software development, IT infrastructure and service management practices are related. In order to evaluate the benefits obtained from implementing operations automation strategies in the cloud, through a case study with a Slackbot in a technology company. To this end, it was necessary to: Identify and describe the specific SRE practices used in automating cloud operations, highlighting their characteristics and benefits; Quantitatively evaluate the benefits obtained from implementing SRE practices in automating cloud operations; Analyze the organizational and cultural challenges faced when making the bot available. An applied research was then carried out, with quantitative approaches, which took place through a bibliographical review, implementing SRE techniques for the construction of a bot, and after that the results of making it available to the company were analyzed. . Given this, the recipe was that there was a good adherence of the bot by the company, which affected the time to carry out some operations in the cloud, created a new standardization of these actions, thus reducing human errors and operational costs. Therefore, it was possible to conclude that the bot helps to improve our understanding of how the use of chatbots can be useful and ensure greater efficiency in a company's day-to-day operations. Since, the results show that bots can not only solve standardization problems and improve the efficiency of operations, but they can also give more autonomy to teams that do not have much experience with cloud infrastructure.