Tecnologia da Informação nos serviços contábeis: uma percepção dos profissionais de contabilidade sobre seu uso e importância

Abstract

This research aimed to understand the perception of accounting professionals who work in the municipality of Guarabira regarding the use and importance of information technology in accounting services. The methodology was classified as descriptive, a survey being carried out online with a predominance of the quantitative aspect. As for the objectives, they are classified as descriptive. The results obtained showed that most accounting professionals in the municipality recognize the importance of IT in the provision of accounting services. In-depth, the largest group of interviewees who consider IT to be essential is made up of professionals who have worked in the accounting market for more than 21 years. Regarding the advantages provided by automation, 85.7% cite agility in deliveries, 76.2% cite the generation of more accurate reports, and 52.4% cite the improvement of the business's strategic vision. Knowledge of disruptive technologies still needs to be improved, especially about artificial intelligence (18.18%), automation (9.54%), big data (61.91%), and blockchain (71.42%), which is even more limited to the latter. As a result, the research shows that information technology significantly impacts more efficient accounting consultancy, increasing efficiency and accuracy and helping with daily tasks. Furthermore, the results show that even though some accountants already use some IT tools and recognize the benefits they bring, there still needs to be a particular fear regarding changes brought about by this digital era.