Indicadores de qualidade: estudo de caso de um edifício vertical em João Pessoa

Abstract

Construction is an industry that carries out activities with a complexity of variables in a dynamic and mobile environment, making the work of construction management difficult. Nowadays, regardless of the sector, companies seek continuous improvement and increasingly value quality in their processes and end products, because they are in a competitive environment and need to win the preference of their costumers. The aim of this work is therefore to meet the growing demand for the implementation of Quality Management Systems by identifying indicators that are consistent with the reality of the activities carried out on vertical construction sites. To this end, the methodology adopted was firstly a bibliographical study of the current situation of construction management, the parameters required by the regulations, the criteria that residential buildings need to meet and the difficulties of implementing the system in this sector. Next, an analysis was made of the construction site that served as the study laboratory, and then the criteria and methods that would be appropriate to that reality were analyzed and defined. The results obtained after applying the study revealed the operational difficulties faced by the employees of each Basic Service Unit, the lack of procedures carried out with the quality required by the standards governing construction projects and the sectors that required further improvement through technical training in execution. Thus, after five months of applying the system developed, the technical staff (engineer in charge, engineering assistant, safety technician and trainees), the master builder, foremen and other employees, in addition to adapting to the quality culture, have shown themselves to be malleable with regard to changes in their working methods, as evidenced by the maintenance of index values above 80% in the indicators applied. However, difficulties such as illiteracy and the lack of technical training of most employees are still obstacles to efficient Quality Management on construction sites.