A contribuição da gestão do conhecimento para a gestão e preservação da memória organizacional : um estudo em uma instituição pública

Abstract

Knowledge should be understood in public organizations as a fundamental strategic resource for their development, continuity, and innovation. When properly managed and systematically preserved, it can significantly contribute to the improvement of organizational results and the consolidation of institutional memory. In this context, this dissertation aims to analyze how Knowledge Management can contribute to the management and preservation of Organizational Memory in the Management of Document Management, Standardization, and Modernization (GGDOC) of the State Department of Education of Paraíba (SEE/PB). The research is characterized as an exploratory-descriptive study with a qualitative approach, configured as a case study based on documentary and field research. Data collection was conducted through semi-structured interviews, with the data analyzed using content analysis techniques. The results indicate the absence of formal institutional guidelines directed towards knowledge management and the preservation of organizational memory, highlighting the need for strategic actions aimed at systematizing informational practices. The research proposes guidelines that can support the formulation of a Knowledge Management policy in SEE/PB, with the goal of strengthening document management and valuing knowledge as an organizational asset. It is expected that this will contribute to the construction of a more efficient, transparent, and innovative public administration, especially in the context of education.