Mediação e conciliação no ambiente escolar: um estudo de caso sobre o projeto mediador mirim da guarda municipal de João Pessoa

Abstract

This study has the general objective of analyzing mediation and conciliation as effective strategies for conflict resolution in the school environment, promoting a culture of peace and strengthening relationships among members of the educational community. The justification for this work is based on the observation that schools, although essential spaces for the development of social, cultural, and ethical values, also reflect the conflicts, prejudices, and exclusionary practices present in society. The identified issue refers to the prevalence of punitive approaches, which often exacerbate tensions and hinder the teaching learning process, instead of fostering dialogue, active listening, and damage repair. The methodology adopted is qualitative, involving a literature review and field research consisting of semi-structured interviews with the mediation and conciliation team of the João Pessoa (PB) Municipal Guard. Among the main results, it is highlighted that the implementation of school mediation significantly contributes to building a more respectful, empathetic, and collaborative environment, favoring conflict prevention and the promotion of citizenship. The data collected in the interviews corroborate the information presented in the bibliographic references, considering that, in the approach used in the project, mediation is conducted by the students themselves, ensuring the strengthening of autonomy and independence to act in conflict resolution. It is concluded that mediation and conciliation practices in the school context not only resolve immediate conflicts but also strengthen the culture of peace, inclusion, and the development of socio-emotional skills, highlighting their transformative nature for the entire educational community.